Return Policy
All products purchased from Vimel are covered by a 12-month warranty from the date of purchase.
Thank you for shopping with Vimel. We are committed to providing high-quality products and customer service. This Return Policy explains our return, refund, exchange and cancellation procedures and is intended to provide customers with a clear and straightforward shopping experience.
Eligibility for Returns
We accept returns within 14 days from the date of delivery for most products.
To be eligible for a change-of-mind return, the product must:
- Be unused and in its original condition
- Include all original accessories, manuals and components
- Be returned in its original packaging where reasonably possible
- Be accompanied by proof of purchase
Products that have been used, damaged, altered or returned incomplete may not be eligible for a change-of-mind refund.
Your rights in relation to faulty, defective or incorrectly supplied products are not affected by these conditions.
Return Process
To request a return, please contact Vimel Customer Support or follow the return instructions available on our website.
Our customer support team will provide return instructions and, where applicable, a Return Merchandise Authorisation (RMA) number.
Please securely package the product to prevent damage during transportation. Where possible, use the original packaging or another suitable protective package.
If an RMA number is provided, clearly include the RMA number with the returned item and send the package to the return address provided by our customer support team.
Products should not be returned without first contacting us for return instructions.
Return Shipping
For change-of-mind returns, customers are generally responsible for the cost of returning the product.
We recommend using a trackable shipping service and retaining your tracking information until the return has been completed.
If a product is faulty, damaged, defective, incorrectly supplied or otherwise covered by applicable consumer guarantees, Vimel will handle return shipping costs where required by Australian Consumer Law.
Inspection and Refunds
Once the returned product is received, our team will inspect it to confirm its condition and eligibility for a refund, replacement or other remedy.
If the return is approved, the refund will be processed using the original payment method.
Please allow several business days after the refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank, card provider or payment service.
Original delivery charges may not be refundable for change-of-mind returns. This does not affect your rights where a product is faulty, defective, incorrectly supplied or otherwise covered by Australian Consumer Law.
Damaged, Faulty or Defective Products
If you receive a product that is damaged, faulty, defective or not as described, please contact Vimel Customer Support as soon as possible after discovering the issue.
Please provide your order details and a description of the problem. We may also request photographs, videos or other information to assist with troubleshooting and assessment.
Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include repair, replacement or refund.
12-Month Warranty
Vimel products are covered by a 12-month warranty from the date of purchase unless otherwise stated on the product listing.
The warranty covers eligible manufacturing defects and product faults arising under normal use.
The warranty does not generally cover damage caused by misuse, accidental damage, incorrect installation, unauthorised modification, physical damage, liquid damage or failure to use the product in accordance with the supplied instructions.
Our warranty operates in addition to any rights and remedies available to customers under Australian Consumer Law.
Order Cancellations
If you wish to cancel an order, please contact Vimel as soon as possible after placing the order.
We will make reasonable efforts to cancel the order before it is dispatched.
If the order has already been shipped, cancellation may no longer be possible. Once delivered, you may request a return in accordance with this Return Policy.
Refused or Unclaimed Deliveries
If an order is refused, rejected or left unclaimed without prior authorisation from Vimel, any applicable return shipping, redelivery or carrier charges may be deducted from the refund where permitted by law.
Any refund will be processed after the returned parcel has been received and assessed.
Australian Consumer Law
Nothing in this Return Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
Customers may also be entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Policy Updates
Vimel may update this Return Policy from time to time. The latest version of the policy will be published on our website.
If you have any questions regarding a return, refund, warranty claim or order cancellation, please contact Vimel Customer Support.
Thank you for shopping with Vimel.